Customer inquiries
Review how calls and messages reach your team, how responses are handled and when a person needs to take over.
BUILT & RUNNING · ENGLISH & CHINESE
AI implementation and support for the work you want off your hands.
Tongdao is a bilingual AI and automation agency for local businesses. After understanding your workflow, we agree on a practical scope, configure the appropriate fix and support it within agreed boundaries.
WHERE WE START
A specific workflow, with a clear scope.
Appointments and follow-up
Assess how booking requests, reminders and next steps could connect with your existing systems.
Routine office work
Look at repetitive information entry and handoffs to decide what can be improved or automated.
HOW WE WORK
Understand it, agree on it, then put it in place.
- 1
Assess the workflow
We examine the task, existing systems and practical constraints before recommending a build.
- 2
Agree on the implementation
We define what is included, what stays manual, how a person takes over and what needs to be checked before launch.
- 3
Test and support the setup
We check the agreed workflow with you. Ongoing support covers the work and boundaries agreed for that setup.
Local support, in your language.
We serve Katy and Greater Houston, including Houston, Cinco Ranch, Fulshear, Richmond and Sugar Land. Service is available in English and Mandarin Chinese. We agree on the meeting format with you.
Questions before an implementation
Can you work with the systems we already use?
We start by reviewing them. Whether a workflow can be connected depends on the systems and access available, which we check before agreeing to an implementation.
Does AI handle every customer interaction?
No. We agree on the tasks it can handle and the situations that need a person. The boundaries depend on the workflow.
What does ongoing support include?
It depends on the agreed setup. We define the included support and how changes are handled before starting. New workflows or extra work need a separate agreement.
How is this different from consultation?
Consultation helps you choose a next step your team can take forward. Implementation means we put the agreed setup in place and support it under a defined scope.
Where do we start?
Start with the free Mini AI Assessment or an implementation planning call. We first decide whether the work needs a process improvement, automation or a different approach.
Tell us which workflow needs attention.
Start with the free Mini AI Assessment, or choose an implementation planning call.
Book a Call