Bilingual AI Engineer · Direct Access · Custom-Built
Your AI Operations Partner
Your customer data is scattered across WeChat, email, voicemail, and Google. Your team is too tired to chase every inquiry. I orchestrate the tools you already pay for into one system that responds in 60 seconds, in English and 中文, while you sleep. Remote delivery, nationwide. You talk to the engineer who builds your system — not a sales rep.
Schedule a 30-min callStart small. Scale when it works.
Four ways to work together
Every business is different, so we quote based on your actual workflow — not off-the-shelf packages. The audit is the starting point; tell me your situation and I'll send a real number within 24 hours.
AI Readiness Audit
3-5 hr diagnostic · written report
I spend 3-5 hours mapping where your customer data lives, how long replies actually take, which channels you ignore, and which 2-3 places an AI agent would save you the most time. You get a written report with a prioritized roadmap. If we work together after, the fee credits 100%.
Ask about the audit →Smart Assistant
1 AI agent · 1 workflow · 2-week build
One AI agent solving one workflow — bilingual patient intake, lead qualification, appointment booking, FAQ response, or review management. Plugs into your existing tools (WeChat, Google, Square, your CRM). Ready in 2 weeks.
Get a quote →Full Suite
2 AI agents · multi-channel · monthly tuning
Website refresh + Google Business Profile + 2 AI agents + bilingual integration across WeChat, SMS, email, and web. Monthly performance tuning. Best fit for practices with 100+ leads/month losing them to slow follow-up.
Get a quote →Digital Employee
Custom multi-step · replaces 0.3-0.5 FTE
Custom multi-step agent replacing 0.3–0.5 FTE — end-to-end customer intake, multi-channel response, automated reminders, review handling, escalation routing. For practices ready to stop hiring front desk and start scaling.
Schedule a call →What you're actually getting
Bilingual by default
Every agent handles English and 中文 natively — including code-switching mid-conversation. Your customers get answers in their language without your staff translating.
Orchestration, not another tool
You already pay for WeChat, Google, Square, a booking system, a CRM, reminders. I connect them so they actually work as one. No new platform to learn.
Direct access to the engineer
You talk to the engineer who built your system — not a sales rep, not a support queue. Faster fixes, fewer translations between you and the code.
Practitioner-grade engineering
15+ years building enterprise systems. Your agents won't break on edge cases — and when they do, I fix them. Remote-first, nationwide.
Is this a fit?
Good fit
- Bilingual (English + 中文) practice with 50+ leads or patients/month
- You have 3+ tools that don't talk to each other (WeChat + Google + booking + CRM)
- You've tried agencies or freelancers and felt like just another invoice
- You're ready to invest $2.5K–$12K up front for a system that compounds
- You want to talk to the engineer, not a sales rep
Not a fit
- You're shopping for an off-the-shelf chatbot to install and forget
- You need an ad-buying marketing agency — that's a separate discipline
- Your customers and staff are entirely English-speaking — bilingual is the wedge here
- You're not ready to map your current workflow honestly — the audit needs your input
What I'm not
Not an agency
Agencies sell hours and templates. I sell working systems I built for you, end to end. No account managers, no junior hand-offs.
Not a SaaS
SaaS sells you a tool and walks away. I configure your tools and stay on retainer to keep them working when WeChat or Square updates and breaks something.
Not a one-off freelancer
Freelancers ship and ghost. I maintain. Your system is your operational backbone, not a one-time build.
Common questions
- How long until I see results?
- First AI agent goes live within 2 weeks of the audit. Measurable time-savings (response time, no-shows, missed leads) typically show within the first month. ROI on a $499/mo retainer usually hits within 60-90 days if your current bottleneck is response speed or multi-channel chaos.
- What tools do I need before we start?
- Whatever you already have works. WeChat 公众号 or personal WeChat, Google Business Profile, Square or your existing booking system, email, phone. If something is missing that the agent needs, the audit identifies it up front so we can scope the right add-on into the build — typically under $50/mo additional.
- Is this HIPAA compliant for medical practices?
- Yes. For medical/dental practices, I use HIPAA-compliant infrastructure (BAA-signed providers, encrypted at rest and in transit). The bilingual front-end handles patient inquiries; clinical data stays in your existing EHR.
- What if I want to leave the retainer?
- You own everything. No platform lock-in. I document the system so any engineer can maintain it. The retainer is for ongoing tuning + when things break (WeChat updates, integrations change, etc.) — not for hostage-keeping.
- Why bilingual specifically?
- Bilingual is not a translation layer — it's a different workflow. Patients arrive in Mandarin and switch to English mid-sentence, WeChat is the primary channel, and cultural context (family decision-making, 储值卡 prepaid systems, indirect communication norms) shapes what a good reply even looks like. I build agents that code-switch fluently and respond appropriately to that context. That's an unfakeable moat for Chinese-American practices.
Book a free 30-minute diagnostic
No pitch. We'll spend 30 minutes mapping your front-desk workflow and the 1–2 places an AI agent would actually save you time. If there's no fit, I'll tell you.
